3 Year Protection Plan – Including Accidental Damage
Upon purchase, you will get an email confirmation from SquareTrade. You will not be mailed a paper contract. If you have questions, please call 1-877-WARRANTY.
From the Manufacturer
Let's face it—warranties have gotten a bad name. But SquareTrade is changing that. With low prices, award-winning customer service, and thousands of 5-star reviews, SquareTrade delights Amazon customers time after time.
SquareTrade customers love sharing stories about how we've saved their day—and they've made us the most reviewed protection plan on Amazon.
Just visit squaretrade.com or call 1-877-WARRANTY.‚Äč‚Äč‚Äč‚Äč‚Äč
Most helpful customer reviews
1529 of 1555 people found the following review helpful.
Review of the Reviews; Consensus is 'Hit or Miss, Mostly Hit"
By David A. Cooper
I bought this plan immediately upon purchasing a new laptop. I knew that I wanted a strong warranty policy, and this came up as a recommended choice on Amazon and had really strong reviews.
After looking through the other reviews though, I found that there was some serious distortion of the results because many of the positive reviews came from people who had never had to file a claim. Because of that, I decided to do a sort of "review of the reviews" to get a better idea of the true quality of this warranty.
Here's the executive summary. More detailed results and the methods that led me to them follow:
1) Overall, the service seems hit-or-miss, though generally it seems to be more hit than miss
2) I would like to re-emphasize what the current most-helpful positive comment says: Make Sure You Know What You Are Buying.
3) The "true" starred rating of this policy is closer to three stars. Right now it is overrated, likely because SquareTrade encourages people to review their product upon purchase, before the consumer has had any real need to use it.
I sorted the comments by "most recent," because I wanted to get an up-to-date snapshot of how well they are doing. Then I went through each review, going back three months. For each review, I first classified it as "definitely filed a claim," "definitely did not file a claim," or "unclear." Then I further sorted these into "positive" (4-5 stars) "neutral" (3 stars) or "negative" (1-2 stars). When sorting into "positive" etc., I did not consider the comments, only the starred rating. More on the comments below.
First, here are the overall results:
**Definitely Filed a Claim**
**Definitely Did Not File a Claim**
_Of the people who actually used the service, about 2/3 were happy. Good, but not great.
_Only 25% of positive reviews came from people who definitely filed a claim, compared to 42% of negative reviews coming from people who definitely filed a claim, suggesting that the current starred rating is significantly too high.
_In all fairness, a few of the negative reviews from people who filed a claim came from people who were dissatisfied for reasons that related at least partly to their own misunderstanding of the product. Nevertheless, one or two raised some really serious issues (e.g., using inferior replacement parts)
_I would like to suggest to Amazon that they discourage SquareTrade from directing consumers to the review page immediately upon purchase. Doing so creates very muddled results.
That's all folks.
425 of 441 people found the following review helpful.
Talk the talk, but no walk.
By M. Pearson
This review is from a person processing a claim, and that person is me. I have read many reviews on this company, but very, very few are from people who have actually processed a claim. That is telling in itself.
I wonder how many bad experiences go unnoticed with this company. SquareTrade has a good website interface with clear language. However, today I was told I would receive a call back by a supervisor, "...in 24 business hours." That was a first for me. I have an extensive past career as a technical support person and having been a manager at a phone support center for a major company as well as a trainer and quality assurance officer, I was more than a little annoyed, surprised and drawn into action. Suffice it to say, you may stop reading at the end of this paragraph and know that the rest of the story fills the details in for your amusement and perhaps the management at SquareTrade. This company failed in providing the service and communications to this end user at many points in the warranty claim cycle and the tipping point was the courteous, apparently hard working, phone support person who read scripts to great annoyance. Quite simply, SquareTrade talks the talk, but does not walk the walk. From 24 business hours to business days to business weeks, it makes little difference how much time SquareTrade says it needs to repair and ship something back if no business actually happens. In my case, the repair of my laptop.
My laptop was in receipt for 9 business days with no update other than it was to be fixed. This is my first encounter with this company and they have very clear milestones denoted in the claim process. Unfortunately, no one individual really handles your claim, follows up with the repair depot or updates the customer with delays. All seem to fall through the proverbial crack. Today, I gave them a call and spoke with Tracy in customer service. She authenticated me five different ways and then proceeded to finish her script stating she would put me on hold and check on the laptop. She came back after a few minutes and alerted me that the repair depot had to order parts and that repairs were being made and it would ship out in 2-3 business days. Wow. You have had the laptop for 9 business days, not made any update even though you said you would if there were delays, and now you have the parts in hand and still won't be able to ship it for 2-3 business days? The website indicates five business days for repair and up to 2 business days for shipping. Shame on me for not following up at 7 business days! It would seem this should be a priority for a company to repair, but perhaps not. I was going to accept that the laptop would ship out in a few days and then take unknown amount of days (up to 2) to be delivered. Then, I realized the repair takes less than a couple of hours, probably a lot less as it was just a bezel, but certainly not 2-3 business days. Why am I not getting the laptop shipped today? I asked to speak to a supervisor. Mind you, very politely and acknowledging that I was not angry at Tracy. I was told by Tracy that I would be contacted by a supervisor, "...in 24 business hours." Huh? What does that mean? Is that a fancy or sneaky way of saying 3 business days? I told her I was not happy and would take the matter up with the seller of the warranty and make it known to the world. Then, all of a sudden, Tracy says I can talk to a more senior representative. Huh? Is that a fancy way of disguising supervisors as "senior customer service reps?" I said, "Ok, please let me talk to this person." She put me on hold and then one minute later the line gets disconnected. Sound familiar? To her credit she called me back, but I had already called them back and asked to talk to Tracy and was informed there were many call centers. Not surprising to me. No authentication this time and I moved right into checking if there were any updates to the account with the new representative. He checked and nothing there. He indicated maybe Tracy had not yet posted anything to the account. Tracy was on hold while we figured this out, perhaps a bit of payback. I gave her my work number and asked if they could call me back in half an hour at that number. It must take some number of business minutes to get the call back as I have yet not heard back and it has been several regular hours.
And so the dance continues. I did not pay $99 to go dancing and spend hours on the phone. Save your hundred bucks, buy a good case, and be careful. Do this and most of the time you will get your three years and then some out of your tech. If it breaks and is not related to your handling, then it probably will do so within the manufacturers warranty period. Are extended warranties a bad idea? For laptops, I say yes. Probably for most all electronics.
Updates to follow as my claim unfolds.
The representative indicated they would send me an email, ask a senior representative to contact me, and nothing happened. This was yesterday.
Talking to Ashley now to ask what's up. Ashley says they have no leverage with the repair depot as they are contracted out and would I like to call them. Huh? One person calling a big company to spend more time on the phone with a company that could care less. The failure, is with communication to me from SquareTrade, the failure of the repair depot to communicate up to SquareTrade (which I could never know if that happened or not), and the failure of the systems used to process a claim. Yes, I am talking to you web communications person.
All that is needed is a fair assessment of how long things take and the reality is that it takes 2-3 times longer than they say. If it is going to take longer update the claim! Of course, it could be longer as I am still without a laptop and the repair depot approved the claim of repair on 1/8/2014.
102 of 103 people found the following review helpful.
Do not buy a plan here, I just got my laptop from repair and it looks like they beat the shit out of it. I called them and they going to see what they can do but before I ship it out there was no marks and after I got it back stuff was missing and tons of marks. They had me take photos and it doesn't boot. All Photos I put in this is stuff that they did to it and what I get everytime I load the pc