|Ring Video Doorbell 2
|Ring Chime Pro, Indoor Chime and Wi-Fi Extender ONLY for Ring Network Devices
|Elk TRG2440 24VAC, 40 VA AC Transformer with PTC Fuse
At Ring, our mission is simple: To reduce crime in neighborhoods. And by putting the power of home security in your hands, we’re making that mission a reality.
Ring keeps your home secure and your family safe by protecting you against intruders, burglars, package thieves and any other unwanted guests. Ring Chime enhances your Ring experience by amplifying your alerts and letting you receive notifications anywhere in your home.
Ring Chime links to an unlimited number of Ring devices, so no matter how many Ring Video Doorbells, Ring Pros or Stick Up Cams you have, it can handle the load. Chime sends you instant alerts as soon as someone presses the button on your doorbell or triggers your motion sensors, so you’ll always know when you have a visitor at your door or a stranger on your property.
Chime can be set up in minutes. Simply plug it into any standard power outlet, connect it to your home Wi-Fi network, link it to your Ring devices, and you’re good to go. With Chime, you’ll never miss an alert—even if your phone is in the other room.
Domestic version with standard US-style plug.
Requires Wi-Fi connection.
Dual notifications: One for motion-activated alerts and another for doorbell button presses
Most helpful customer reviews
5249 of 5421 people found the following review helpful.
Cool but three problems
First off, the Ring is very cool. I really like it and many people that come to my front door (salespeople) know what it is immediately and don't bother me. There are three problems however, one very serious (in my opinion).
1 - The motion function engages when people are walking away, not when they walk up. MANY of my videos are of people's backsides. I don't know if this is a software issue or what. Tried increasing the sensitivity to the point where I was grabbing cars driving down the street but still only got people leaving my front door. Weird.
2 - This kind of goes along with #2. You cannot access the doorbell with security software like Blue Iris,et.al. Now, I get that they want to sell you their Cloud service and I'm ok with $30 / year to have an off-site backup. But if you could link the doorbell into your security system you would have an actual video of everything in your possession and you could access it from any computer in the world. That would be REALLY handy for police investigations and any legal hassles that may come your way.
3 - If you do not answer the alert fast enough, you are locked out-- even though someone is standing at your front door. You cannot "turn on" the camera from your phone or tablet. If someone is there and you do not have an "ACCEPT" button on the screen, there is just no way to see or talk to them. This is obviously a software flaw. You should always be able to "wake" a camera remotely and talk to a person at your front door. Or maybe you just want to see the view outside your front door. You should be able to access the camera / microphone and enjoy your front yard.
Hopefully these issues will be addressed in the future.
Update 1/24/16 - I have found a fantastic use for the Ring Doorbell and Chime. My mother-in-law, now in her 90s, lives by herself. She has become hard-of-hearing and often does not hear the doorbell. By installing the Ring on her door, she now is bothered much less (solicitors tend to recognize it and don't seem to like it) and when someone rings the bell, the Chime, placed by her favorite chair, gives her a better chance of hearing someone at the door.
I think the Chime would be MUCH improved if it had an ultra-brite LED on top (that you could turn on or off) that would flash when the bell rings. In addition, I REALLY like that I now know when people come to her door and I can talk to them before she answers the door. It gives me a much stronger sense of security for her.
Update 3/24/16 - Ring has added “Live View” to their feature set. It allows you to access your Ring Doorbell any time you wish. This solves the problem with #3 as long as you are not on battery power. Obviously, it also lets you “dial in” any time you wish to check out your front or back yard (where ever your doorbell is). This is a feature that I like as every once in a while I just like to see if its raining or foggy at the house.
137 of 142 people found the following review helpful.
My unit was hardwired to my doorbell using a 16 volt transformer and mechanical door bell and the first unit worked fine until i
So this Ring Video Doorbell worked for about 4 months. I came home one day and the door bell button was stuck in the down position and the unit burned out. I contacted Ring and customer service was receptive and sent me a replacement unit. Unfortunately the replacement unit had trouble connecting to my solid wi-fi and I was directed to reboot the unit by holding down the orange button for 20 seconds. After the unit was rebooted it connected to wi-fi but would not charge or ring my mechanical door chime. My unit was hardwired to my doorbell using a 16 volt transformer and mechanical door bell and the first unit worked fine until it burned out. I spent some time on chat with customer service going through all the troubleshooting when they eventually agreed to send another replacement unit.
Fast forward a week and I received the replacement unit and it was DOA (Dead On Arrival). No sign of life. I even stuck it on a wall charger for a couple of hours as instructed and nothing.
$200 for the unit and $30 for the Video Storage and access and nothing to show for it. I had high hopes for this device but have lost confidence in it. At this point I would say steer clear of this product or look at alternatives.
Amazon will not let me return the item as it is after their refund period so now I am at the mercy of Ring to see what will happen. I emailed Ring customer service and advised them of the recent failure and will update this review when/if I get a response.
1375 of 1457 people found the following review helpful.
Ring vs Skybell comparison = Ring wins
Someone pried the button off my doorbell and I had to interact with Ring customer service for the first time. I'm upgrading them back to 5 stars because I was so impressed with my interaction (unlike Skybell). I went on chat to see about buying a replacement button. Zach told me they didn't offer replacement buttons, but would be happy to replace the whole unit for me. A few minutes later, I had an order confirmation and a new unit on the way. I'm impressed by how easy it was to contact them, and how responsive they were. On top of that, I'm pretty sure a break-in to my neighbour's house was averted when a suspicious person came to look through her windows last night and she confront him through her Ring.
Finally got live view on my own Ring now. Other members of my household got it a few weeks earlier than I did so they don't seem to roll it out by household but rather by individual account.
Although my Ring has the latest firmware update (1.6.76), I still don't seem to have live view on my app. According to the Ring support site this feature is being steadily rolled out and users will receive an email when their device has been enabled. My neighbour's Ring has already been activated so I added a screenshot of what your Ring should look like with live view as an option. Note : According to the support page on Live View, you will only have this feature on the regular Ring if you are connected to doorbell wiring for power.
You might want to wait to get the new Ring Pro depending on your needs. They just announced that they are accepting preorders for availability within the next couple of months (not available to preorder on Amazon yet.) The new Pro version requires wired doorbell power while this current version allows battery. The Pro version is 1080P instead of 720P and supposedly has better options around motion detection and night vision. I'm curious to see if the Pro version will resolve some of the issues I've seen (and some of the criticisms other reviewers have) of the delay between a motion alert or doorbell ring and getting the alert on your phone.
In my previous update 3/19/2016 I erroneously stated that only Ring Pro will have live view. As Joe pointed out in the comments, Live View should be available as a firmware update for existing Ring devices. My device did not yet update so I cannot test this feature, but once mine does I will check it out and update this review again!
I bought the Skybell first because I hadn’t heard of Ring. Due to a manufacturing issue where I started seeing the video feed of SOMEONE ELSE’S front door instead of mine, I got a Ring instead. I'm actually glad it happened because I prefer the Ring so much more to Skybell, despite some of the limitations.
Having had a chance to install both on my door, here are my impressions:
Skybell comes with the bell, a mounting plate, and some instructions. Screws were standard and installation was relatively straightforward. Getting the doorbell to connect to our network was a PAIN. It wasn’t able to connect via a 5G network plus it didn’t have strong enough signal strength so we had to get a second router for and set up a whole separate network for Skybell.
Ring’s package impressed the heck out of me. You get a little tool pouch with all the tools you need to set up the Ring, including a screw driver, drill bit, self level and more. If you are screwing into stucco (as I was), I don’t recommend you use the included drill bit. The hole it drilled was a little large and I had to silicone caulk the hole afterwards to give the screws enough grip. Ring connected to our network pretty seamlessly and didn’t need to have a separate network nor require the 2nd router.
Ring is MUCH larger than Skybell. I wish it was thinner but I understand there’s a lot to cram in. The Ring does stick out quite a bit visually on my wall, but worth it for what I get. See attached photo to see the size difference.
Skybell: 2.15cm / 0.8in thick, 7.1cm / 2.8in diameter
Ring : 0.87in thick, 4.98 tall by x 2.43 inches wide
***Battery / Power to the device***
Skybell is fairly low powered, so there is no battery attached to it. It runs off the power from your doorbell so it cannot be mounted anywhere you do not have direct power.
Ring is battery powered. I charged it to about 60% via a USB cord first before I plugged it into the wall. You can get some trickle power from the doorbell, but depending on the weather and use, you may find you drain the battery faster than it charges. An hour after the bell has been plugged and with one test video call in I was at 57% battery. Three days later it charged to 77%. This might get annoying, but it does mean Ring can be mounted anywhere, not just where you have direct power.
Skybell only lets you have one user at a time. If you want more than one person to have access to the video stream you have to share accounts. I do like that you can see your doorbell on demand. I like being able to check in on my door. I understand that Ring is working on this but it’s not yet available.
Ring lets you have multiple users. The first installed user just has to send email invites to the other users. Ring shows you recent activity, but you need to pay a $3 a month subscription to see your videos on cloud. I wish that wasn’t the case but $3 isn’t that bad. I imagine I will upgrade for the cloud storage long term.
***Video on demand**
Skybell : yes, but I saw another person's front door too.
Ring : not yet, coming soon
Skybell : Yes
I couldn’t find the specs on the Skybell. Ring seemed to have slightly higher video quality in the day and slightly higher audio quality but this may be subjective.
Please note : If you are expecting the quality that you get on your web cam or Facetime on an iPhone the quality will NOT be comparable. This is still early technology so the voice quality and video quality will be a bit crude. I suspect the design team had to make some trade-offs between video quality and ability to power the unit via battery / trickle charge from the doorbell electrical wire. That said, I am able to identify the voices and recognize people in the camera so that for me is sufficient though of course I hope that future generations will continue to improve in this respect. Ring's cloud recording page gives you a pretty accurate idea of what your videos would look like.
***Lag / Delay between door bell ring and phone notification***
Seems to be about the same on both. There is a bit of a delay, but for me that’s acceptable compared to the alternative of just missing the door altogether.
Haven't had to interact with Ring's customer service, but Skybell's was so horrid I'm still upset about the interaction. Skybell wanted me to ship my defective Skybell to them at my expense when it was broadcasting someone else's video stream instead of mine right from the start. I get that it's expensive for them, but it's NOT a way to win a customer.
UPDATE : I actually did have to interact with Ring customer service and they impressed me greatly. My doorbell button was probably tampered with and they issued an exchange, no questions asked within minutes of contact.
Overall, between Skybell and Ring, Ring wins for me hands down.