iOttie Easy One Touch 3 (V2.0) Car Mount Universal Phone Holder for iPhone X 8/8s 7 7 Plus 6s Plus 6s 6 SE Samsung Galaxy S8 Plus S8 Edge S7 S6 Note 8 5- Retail Packaging- Black
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iOttie Easy One Touch 3 (V2.0) Car Mount Universal Phone Holder for iPhone 7 Plus 6s Plus SE Samsung Galaxy S8 Edge S7 S6 Note 5- Retail Packaging- Black
Most helpful customer reviews
527 of 545 people found the following review helpful.
Rough start, but getting better.
By Lucius Magillicutty
I will preface this review by pointing out that the original purchase URL has been converted to this URL, I suspect as a way to distance the product from poor reviews that were cropping up at an alarming rate.
I purchased the One Touch 3 at the end of January 2016 and by the first week of March the device has been rendered useless. As many other customers have pointed out, there is a spring that pull both of the top mount clamps together (the clamps that hold the phone). There are two little plastic hooks molded into the backs of each clamp that hold either end of the spring. After a few uses, one of those hooks sheared away and now the clamps cannot hold any phone, thus rendering the entire car mount device useless. Being beyond 30 days from purchase, the product was no longer eligible for a return or refund from Amazon, so the only option is manufacturer warranty.
I reached out to iOttie to enact the product warranty. They have added me to a "list" to get a replacement top mount part. This was about a week ago. I will update my review as the situation evolves.
Shortly after my review went up I received a tracking number for my replacement.
I received the replacement top mount component and so far so good. Initially I was worried about the hooks in the back looking very similar to the previous version, but when I reached out to iOttie about it, they assured me that the inside of the hook is different and they changed the way the spring is attached. I was strongly reassured that this new version had addressed the problem they had initially.
Since I really didn't give a lot of details initially, I'd like to expand my review properly.
I bought this product as a way to mount my phone to the dash without modifying the dash itself or blocking one of my air vents. The suction mount is very strong but unfortunately it could not hold to my dash for more than a few minutes. I have a slightly textured plastic dash that I cleaned thoroughly before attaching but even just the weight of the unit itself was enough to pull it off in a few minutes. I didn't want to block any view of the windshield but luckily the mount arm stretches enough I could mount it relatively low on the windshield. On the glass, the suction cup feels like it is glued in place. It is very sturdy. There are several points where you can tighten joints when you get it positioned where you want it and further sturdy the arm. The best part is the threaded cuff on the ball joint that attaches the top mount to the arm. Once you get it into position and tighten it down, you can tap on your phone without it moving everywhere, which is terrific. All in all, this is the best suction cup mount I have used so far and I would recommend it to anyone looking for something a little sturdier.
Also, iOttie has communicated quite a bit throughout this ordeal so in the event of you getting a lemon, just send them an email. They'll get you fixed up.
128 of 134 people found the following review helpful.
Broke after one month... WTF????
By D Wilson
My wife bought this for me for the holidays. I was happy with my gift for a few weeks. After one month, the piece that cradles the phone broke off (see pictures). Now it is extremely difficult to get the phone to lock into place. I emailed iOttie from their website about the issue and it has been over a week and I have yet to hear a reply. Don't let the good reviews fool you. Buy something else!!!
UPDATE: After having no luck contacting iOttie via their website (I was later told they were having issues with responses via the website), I finally decided to email iOttie via the address in my comments (from iOttie). I was emailed within a day about the issue and asked for my address so they could send a replacement. After a week the replacement arrived. I'm not pleased that I had to try multiple ways to contact this company about a replacement before getting a repose, but once I finally reached someone, things were handled quickly and professionally. My new mount seems to be working fine now, so I'm going to upgrade the review to 4 stars. They are losing one star for the hassle I had to go through. The car mount does do its job well. Now lets just see if this one holds up a little better!!!
86 of 90 people found the following review helpful.
It broken after three months
I purchased it three months ago. I was happy to use it, but I cannot use it because it is not useable anymore. The item was projected well, yet some inside parts a not durable enough. Look at pictures. I don’t know is there any warranty for this item? If there is not warranty, I don’t recommend you to buy it (wasting money) because the price is too high for three months of not hard using.