3 Year Protection Plan – Including Accidental Damage
Availability: Usually ships in 1-2 business days
Ships from and sold by SquareTrade
|Acer Chromebook 14, Aluminum, 14-inch Full HD, Intel Celeron Quad-Core N3160, 4GB LPDDR3, 32GB, Chrome, CB3-431-C5FM
|HP Chromebook 14 Intel Celeron 4GB 16GB 14.0'' Google Chromebook Laptop PC (Black)
|HP 15-F222WM 15.6" Touch Screen Laptop (Intel Quad Core Pentium N3540 Processor, 4GB Memory, 500GB Hard Drive, Windows 10)
Upon purchase, you will get an email confirmation from SquareTrade. You will not be mailed a paper contract. If you have questions, please call 1-877-WARRANTY.
From the Manufacturer
Let's face it—warranties have gotten a bad name. But SquareTrade is changing that. With low prices, award-winning customer service, and thousands of 5-star reviews, SquareTrade delights Amazon customers time after time.
SquareTrade customers love sharing stories about how we've saved their day—and they've made us the most reviewed protection plan on Amazon.
Just visit squaretrade.com or call 1-877-WARRANTY.‚Äč‚Äč‚Äč‚Äč‚Äč
Most helpful customer reviews
1575 of 1601 people found the following review helpful.
Review of the Reviews; Consensus is 'Hit or Miss, Mostly Hit"
By David A. Cooper
I bought this plan immediately upon purchasing a new laptop. I knew that I wanted a strong warranty policy, and this came up as a recommended choice on Amazon and had really strong reviews.
After looking through the other reviews though, I found that there was some serious distortion of the results because many of the positive reviews came from people who had never had to file a claim. Because of that, I decided to do a sort of "review of the reviews" to get a better idea of the true quality of this warranty.
Here's the executive summary. More detailed results and the methods that led me to them follow:
1) Overall, the service seems hit-or-miss, though generally it seems to be more hit than miss
2) I would like to re-emphasize what the current most-helpful positive comment says: Make Sure You Know What You Are Buying.
3) The "true" starred rating of this policy is closer to three stars. Right now it is overrated, likely because SquareTrade encourages people to review their product upon purchase, before the consumer has had any real need to use it.
I sorted the comments by "most recent," because I wanted to get an up-to-date snapshot of how well they are doing. Then I went through each review, going back three months. For each review, I first classified it as "definitely filed a claim," "definitely did not file a claim," or "unclear." Then I further sorted these into "positive" (4-5 stars) "neutral" (3 stars) or "negative" (1-2 stars). When sorting into "positive" etc., I did not consider the comments, only the starred rating. More on the comments below.
First, here are the overall results:
**Definitely Filed a Claim**
**Definitely Did Not File a Claim**
_Of the people who actually used the service, about 2/3 were happy. Good, but not great.
_Only 25% of positive reviews came from people who definitely filed a claim, compared to 42% of negative reviews coming from people who definitely filed a claim, suggesting that the current starred rating is significantly too high.
_In all fairness, a few of the negative reviews from people who filed a claim came from people who were dissatisfied for reasons that related at least partly to their own misunderstanding of the product. Nevertheless, one or two raised some really serious issues (e.g., using inferior replacement parts)
_I would like to suggest to Amazon that they discourage SquareTrade from directing consumers to the review page immediately upon purchase. Doing so creates very muddled results.
That's all folks.
114 of 115 people found the following review helpful.
Do not buy a plan here, I just got my laptop from repair and it looks like they beat the shit out of it. I called them and they going to see what they can do but before I ship it out there was no marks and after I got it back stuff was missing and tons of marks. They had me take photos and it doesn't boot. All Photos I put in this is stuff that they did to it and what I get everytime I load the pc
69 of 70 people found the following review helpful.
PLEASE READ STORY MUST BE TOLD. DO NOT BUY SQUARETRADE!!!!!!!!!!!!!!!!!!!!!!!! SQUARETRADE IS FRAUDULENT!!!!!
By child simpson
I am a behavioral biology/computer science student at Johns Hopkins University, I run art/garden camp in the summer for children. Square trade is positively evil. They straight up lied to me and used their weight as a large institution to ensure that I wasn't able to do anything. Alright time for specifics, I sent my laptop in three times for the same issue--the laptop would shut off unexpectedly because of a loose screw. Every time they sent it back it would turn off within an hour. The first time was pretty bad. The second time I was near loosing it. But the third time? the third time was personal. This was of course infuriating in itself, but oh, oh nononononon it gets worse far worse. Every time I sent it I had to go through an arduous negotiation process taking upwards of two hours. More specifically, when I asked whether or not I would be able to be compensated in any way for having my laptop in transit back and forth from square trade for four months, the answer was no (this is slightly understandable but it gets worse). They failed continuously and did nothing to make up for the mistakes THEY made. The third time they sent back my device, they replaced the hardrive, yet the computer still turned off within an hour of having received it. But wait, theres more. They happened to install the wrong hardrive the second time they send back the device--they gave me a similar i7 processor but one without a turbo drive. I called on the third time furious at their service to complain. If you have a serious issue, FIGHT FIGHT FIGHT, they have people higher up in the chain--the people you are first sent to are trained to tell you no. After much arguing they told me that I would be able to talk with a manager the next day (after waiting and arguing for 2 hours). I didn't receive a call. Awesome so great of you squaretrade what good customer service ("we'll just wait them out!!"). So I waited a week or so and called back (only to have to wait for another hour). In the end they promised me 800$ for my laptop and the amount that they had made me wait, they had also violated a little something known as the Lemon law (look it up), and yes I was quite happy for a brief moment. EXCEPT AFTER HAVING SENT IN MY DEVICE THEY RESCINDED MY CLAIM!!!!! THEY SAID THAT I HAD CHANGED THE HARDDRIVE ON MY COMPUTER DEVICE!!!! ARE YOU KIDDING ME MY VERY COMPLAINT WAS THAT THEY HAD PUT THE WRONG HARDRIVE BACK INTO MY DEVICE? WHAT ELSE CAN I SAY?!?!?!?---NO I DIDN'T REPLACE THE HARDRIVE?!?!? WELL APPARENTLY THATS NOT ENOUGH AND AFTER MONTHS OF WAITING WITH MY LAPTOP IN TRANSIT AND HOURS OF WAITING ON HOLD I WAS TOLD THAT NOTHING WOULD BE DONE AND THAT WHAT I HAD DONE IS BORDERLINE CRIMINAL. This was a mistake on their part. It’s obvious that they hadn't kept good records so of course when its their tech team's perspective over that of a customer, their gonna take the tech team's side. What you did was fraudulent Squaretrade. What you did was using the weight of a large institution to squash an individual. You make it purposefully difficult to get the money you deserve. Your website is not user friendly. Your customer service is trained to make it as difficult as possible. and none of you have any accountability. The mechanism that is square trade is not looking out for your best interest. Luckily I am not the most needing person and had the time to argue my case. I can only imagine how horrible this would be for a family with a real claim that does not have the time for this bureaucratic maze.
I have no reason to try and steal a hardrive from squaretrade, I simply wanted a working laptop. It is obviously in squaretrades best interest to set up a mechanism that prevents them from being predated upon by people looking to make a quick buck. It makes sense. However, because it seems they are poorly organized, it can, and will blow up on you. There is no accountability on their part and because of this I am stuck with a laptop with the wrong hardrive, that shuts off periodically, and the cherry on top was that I was accused of criminal activity. YOU GO SQUARE TRADE!! I had to run lessons that were on the computer, but because it took so long **shrugs oh well too bad that’s on you valued customer.
I wish I could give square trade a lower rating than one star. What they did was criminal. What they did was corrupt. What they did was fraudulent. Sorry also, I'm a student and don't have much time for things like this so its a bit rushed. I will be spreading my story on to reviews of laptop insurance sites. again, Squaretrade, this is personal ;).