Upon purchase, you will get an email confirmation from SquareTrade.ÿ You will not be mailed a paper contract.ÿ If you have questions, please call: 1.877.WARRANTY.
From the Manufacturer
Let's face it—warranties have gotten a bad name. But SquareTrade is changing that. With low prices, award-winning customer service, and thousands of 5-star reviews, SquareTrade delights Amazon customers time after time.
SquareTrade customers love sharing stories about how we've saved their day—and they've made us the most reviewed protection plan on Amazon.
Just visit squaretrade.com or call 1-877-WARRANTY.‚Äč‚Äč‚Äč‚Äč‚Äč
Most helpful customer reviews
272 of 283 people found the following review helpful.
Highly recommend !
I have SquareTrade warranties on all of my electronics.I purchase it everytime I place an order on Amazon.I've only had to use it one time so far but I am very pleased with the outcome.The screen on the netbook I purchased for my wife went blank and had no display.I shipped it to the manufacturer because it was still under their warranty.They declined to repair it for free because they said it was the users fault.I wasn't really surprised but it still made me mad.They would only repair it if I paid them to do so.I finally decided to have them repair it thinking how useless their warranty turned out to be.I decided to call SquareTrade because I put in a claim with them on this first but they told me because it was still under the manufacturers warranty I would have to ship it to them.SquareTrade was very helpful though with sending in the claim.They gave me instructions on what to do and where to send it and phone numbers to call.SquareTrade also told me if for some reason the Manufacturer would not cover the repair to contact them and they might be able to do something about it.I'm glad I did because they told me to fax them the repair bill from the manufacturer and they would reimburse me and they did.Thanks SquareTrade.
40 of 41 people found the following review helpful.
The next steps are not told to you - but I think I finally understand how this works!
By Doc C
The next steps are not told to you - but as I understand it ...... I bought coverage. Never needed to use it. I picked 4 stars but I really have no idea how good it is. Made me happy, though, to feel safe. I noticed that even though the pop-up for purchasing this coverage happens when you click on your item you are going to buy on Amazon, the coverage has no link to what you buy. In fact, what you need to do is register your item with them. So after you buy something, if you click yes on buying coverage, the next steps are not told to you - but as I understand it:
**** WHEN you get the Amazon item proof of purchase - the electronic receipt - by email from Amazon, and WHEN you also get a notice of coverage from SquareTrade, then it becomes your job to: GO TO the SquareTrade.com website and make an account for yourself (this is based upon the emailed info from SquareTrade) NEXT - find the right warranty in YOUR ACCOUNT's manage warranty's section. Click on the warranty item that is the one for that specific item you wish to register - the one you purchased on Amazon that applies to your specific item. This is easy if its one, and not easy if you got more than one. THEN you click on that warranty item on the list of your warranties to register your item. They give you no information about which one is which. If you got mote than one, then you have to figure that out. If you buy a printer and a computer, they do not really tell you anything as to which one is which. You need to be clever and guess. One clue can be the cost of the item (If you have two costing within the same range, well, maybe it won't matter - I can't guess what to do then - maybe call them up?) Anyway - for the next step once you guessed which item is supposed to go with which warranty - then you click on the one on the list that you have figured out goes with your product. The pop-up gives you information and a few simple questions to answer and that should be that. I guess you can not give a serial number until you get the item, so if that is a problem, wait till the item arrives to register. Also - remember that the serial numbers are most often on the box an item comes in - so do not throw the box away until you've got that information. So you registered, Hooray! - Now the last step is really important - print a paper copy of the Amazon Receipt - if you ever have to use the coverage a paper copy has to go inside with the item when you send it in to show the cost, etc. Its like an insurance claim - they need proof of how much you paid before they pay you. One thing useful is the item name for the warranty can be edited. So, I bought a PC for my wife and I renamed that warranty "WifePC" and now I do know what it goes with - WOW WOW WOW !!!! Done
*** OR When you click on the warranty, information comes up - and among the facts there is a number for that specific warranty. So, as an alternative, you can register the item by email: You open the Amazon receipt - make sure it is the actual receipt since Amazon sends several confirmation emails and the one you need has to exactly identify your item and date of purchase and cost of purchase - in other words - the real receipt - then forward that email ==> using pop@SquareTrade.com as the recipient ==> you copy that special number from the specific warranty for that specific item [the warranty - policy - number] into the subject line of the email FORWARD you are creating, and in the text of the forward just let them know you are sending them that warranty to register your product's warranty.
It is my understanding this works.
Remember that next and last: Now the last step is really important - print a paper copy of the Amazon Receipt - if you ever have to use the coverage a paper copy has to go inside with the item when you send it in to show the cost, etc. Its like an insurance claim - they need proof of how much you paid before they pay you.
Review? FINALLY MY COMMENT
- FOR A COMPANY THAT IS SO DEDICATED TO CUSTOMERS AS AMAZON IS OR PRETENDS TO BE THIS SYSTEM REPRESENTS A DISMAL FAILURE
THEY ARE SELLING YOU THE ITEM AND KNOW EXACTLY WHAT YOU BOUGHT AND HOW MUCH IT COSTED AND YOUR EMAIL AND SHIPPING ADDRESS AND BILLING ADDRESS AND THE DATE OF SALE - AMAZON KNOWS EVERYTHING ABOUT YOUR PURCHASE - WHY IS IT YOU BUY THE COVERAGE ON THEIR WEBSITE AND THEN HAVE TO SPEND AT LEAST A HALF AN HOUR TO REGISTER IT - OR MAY 15 MINUTES AFTER YOU HAVE DONE IT A FEW TIMES?????
ANSWER -- I HAVE NO IDEA WHY THIS SYSTEM IS NON-AUTOMATIC - MOST OF THE REVIEWS ARE ABOUT THAT VERY QUESTION. THEN THERE ARE A LOT OF REVIEWS ASKING HOW TO REGISTER THE ITEMS. SORRY GUYS - THAT IS TOP SECRET - HERE I HOPE TO HAVE EXPOSED THAT SECRET. THEN THERE ARE REVIEWS ASKING HOW YOU ARE SUPPOSED TO FIGURE OUT WHICH COVERAGE GOES WITH WHICH ITEM - IF YOU BOUGHT MORE THAN ONE POLICY - AND ON AND ON IT GOES - WHERE AMAZON STOPS NOBODY KNOWS! MAYBE THE DAY WILL COME WHEN THAT CLICK DOES IT ALL FOR YOU - IN THE MEANTIME - GET READY TO DO THEIR JOB FOR THEM WHEN YOU GET THIS COVERAGE AND REMEMBER THAT REGISTRATION DOES NOT CHANGE THE NEED TO PRINT OUT YOUR RECEIPT - PAPER IS NEEDED IN WITH THE ITEM SENT IN FOR COVERAGE AND NOTE THAT THEY DO NOT MAIL YOU NOTHIN!
33 of 34 people found the following review helpful.
Unprofessional but can be improved easily
By Mandar Deshpande
I bought this protection plan along with the Cannon Color printer on 24th Sept. The printer was delivered on 26th and works all fine. However, I have no communication from Square Trade whatsoever regarding the protection plan or policy. Finally I called them on Oct. 6th - they asked me bunch of questions for verification including my email address, phone number and Amazon printer order details (date it was shipped and all). Then they needed the printer serial number to get that I had to disconnect the printer from the network and make it upside down. If these all details are needed, the customer should have been informed immediately as soon as the order is placed. This can save some time and inconvenience. Finally after all the verification, I received an email regarding the protection plan/policy. Surprisingly enough it does not include any policy or reference number which is required in case one has to file the claim. The representative mentioned that it should be there but she can't see the content of email sent to me. She does mention that the policy number will be required during claim process but they don't send it to us :). She also mentioned that, I can create an online account with Square Trade where I can find all policy details including the policy number. I didn't want to create another online account to keep track of it but assuming that all details will be there. It is very funny. Anyhow, finally she gave me the policy number over the phone - which I will somehow attach electronically to the policy details email sent by them and stored it in my documents.
So overall process is extremely inconvenient and unprofessional. I wonder what I will have to face in future in case of unfortunate event of filing a claim.