Upon purchase, you will get an email confirmation from SquareTrade.ÿ You will not be mailed a paper contract.ÿ If you have questions, please call: 1.877.WARRANTY.
From the Manufacturer
Let's face it—warranties have gotten a bad name. But SquareTrade is changing that. With low prices, award-winning customer service, and thousands of 5-star reviews, SquareTrade delights Amazon customers time after time.
SquareTrade customers love sharing stories about how we've saved their day—and they've made us the most reviewed protection plan on Amazon.
Just visit squaretrade.com or call 1-877-WARRANTY.‚Äč‚Äč‚Äč‚Äč‚Äč
Most helpful customer reviews
264 of 277 people found the following review helpful.
I was DUPED. Don't be me.
By Nick H
Misleading. I bought it for my Kindle, with assumption that "Accidental Damage from Handling" (ADH) was part of the deal. I never would have purchased had I known that I was only buying an extra year of coverage for manufacturing defects. I would have taken the risk that, if there was a defect with my Kindle, said defect would present itself within a year.
The product page on Amazon does NOT expressly state that ADH is not covered -- this is only stated in a PDF of terms and conditions only available in the linked PDF. This is a 4,077-word contract crammed into 2 pages. The exclusion of ADH is mentioned in the middle of the first column of the second page (see photo attached).
Of course, the Amazon product page doesn't expressly say that accidental damage IS covered. If you, as I did, miss the link to the Standard Terms and Conditions, you might, as I did, go to the SquarePage website to check it out. You might, as I did, click on the top of the page describing its coverage of "Tablets/E-Readers." Note that the first feature it lists is that the policy covers drops and spills. You might, as I did, read that and conclude, as I did, that you'd be covered you if you accidentally drop or spill something on your stupid Kindle.
Now I've busted the thing, and I realize I've been played for a fool. Well played, SquareTrade. Well played.
74 of 75 people found the following review helpful.
DO NOT BUY THIS POLICY!
By Charles R
Company puts me on hold for over 30 minutes.
refuse to pay out on policy.
Agent refused to transfer to a manager for 18 minutes . I asked for a 3rd time and she transferred me after placing me on hold for three times.
64 of 67 people found the following review helpful.
My Horrible SquareTrade Experience
By Chip Ahoy
My Horrible SquareTrade Experience:
I purchased a Dell UltraSharp U2414H 23.8" Inch Screen LED Monitor through Amazon on July 16, 2016. I added a SquareTrade 3-Year PC Peripherals Protection Plan ($200-$250). The monitor developed a screen problem, a thin "dead" line running across it noticeable when scrolling up and down.
SquareTrade 3-Year PC Peripherals Protection Plan ($200-$250)
After contacting SquareTrade via Amazon, I received a response on Sep. 30 requesting my warranty information. I received email instructions to call "Finn" at 1-877-927-7268.
On Wed., Oct 12 I called SquareTrade at 10:30 AM. After 37 minutes on hold listening to muzak I was connected to Daniel Johnson (Claims). After explaining my situation, he transferred me to Sam (Computers), after a wait on hold for another 16 minutes. Sam transferred me to Eddie (Electronics) after being on hold for another 13 minutes.
Eddie informed me that my monitor was still under warranty by Dell, that I needed to contact Dell first for warranty coverage (1-800-624-9897). Eddie transferred me to Dell.
After answering many questions as to the monitor's providence, Dell informed me that the monitor was built 2 years, 11 months, and 18 days ago and was no longer covered under Dell's one-year warranty. I was advised to contact Amazon. (At this point, I had over 3 hours invested this morning in this quixotic quest, and counting.)
I called Amazon, spoke with Tiffany. She told me Amazon only warranties this purchase for 30-days after purchase (which I learned when this circular firing squad began weeks ago). She told me it "should be" covered under my SquareTrade contract, that I "shouldn't have to" go through this ordeal. She advised that I call SquareTrade. I told her once again that I'd been there, done that, and here I am. She promised that she'd email SquareTrade about this situation. I told her that I WILL NOT respond to SquareTrade's request to call them AGAIN only to waste hours on hold only to begin this circular firing squad all over again. She said she'd request that THEY call ME. I told her "When the phone doesn't ring I'll know it's SquareTrade."
UPDATE: Oct 20, 2016
SquareTrade never contacted me per Amazon's request. I had been advised by Amazon to give SquareTrade two business days to reply. When three had passed without a word from SquareTrade I called and spoke with Amazon again. The gentleman I spoke with couldn't understand why everyone was giving me such a hard time, such a run-around. He simply processed a full replacement, shipped it one-day delivery. It arrived today. I set it up and it seems to be running perfectly. Sheesh, what an ordeal, but thank you to the last Amazon customer support guy for restoring my faith in Amazon. I even reactivated my Amazon Prime membership, which I had dropped after last week's run-around.
I have just requested a full refund from SquareTrade. I'll update here when/if I receive a response, or if I need to pursue that further as well.
UPDATE: Oct 21, 2016
SquareTrade just sent me an email with a link "How to File a Claim." Like everything else about them so far, their link does not work.