Your digital life is irreplaceable. If your computer or hard drive fails, it can cost hundreds of dollars to restore all your music, photos, movies, memories, and important files. Manufacturer warranties may cover the cost of repairing your drive, but not the cost of restoring all your data. Seagate Rescue is ONLY available to residents of the 48 continental United States of America.
Most helpful customer reviews
276 of 284 people found the following review helpful.
Painful Process. Wonderful Result
I bought this service for my brand new seagate go-flex, after a month of use I get the click of death. -__- but i remembered I bought this plan to recover my data and drive. I made my claim back in the beginning of November; and ever since it has been a nightmare trying to get any straight answers. it took over month for them to send me a mailing address, because all the reps wanted to pass the buck and tell me someone else would email it to me. I finally just asked for the manager and explained to her my situation, she assured it would be taken care of that same day and she would email me either way to make sure I was satisfied. (head of data recovery I hope you read this). Three silent day pass by before I decide to conatct them again. At this point im furious at the lack of professionalism shown by this company, for a service I paid my good money for. This time I simply asked for a refund and the agent tells me he'll personally email me the address while im on the phone with him. I finally get the prepaid mailing sticker and try to send it; unfortunately I do not live near a ups, so i pay for it out of pocket because I couldn't afford to wait on the data any longer. I sent them an email about this and to this day, i haven't received response. The tracking number showed that they received my drive on December 2nd..
The plan stated it took about 2-3 days to recover data. I decide to call them two weeks later, and ask for a status update, the female rep told me she couldn't find any record of my claim. I almost lost it on that call, I calmly asked for someone higher, and I end up speaking to the same manager who said she would "take care of it" from calls prior. She stated 2-3 weeks is normal and to just wait. Since that day, I have been and still am waiting...
I like seagate products but this experience was a travesty of service.
I will NEVER do business with another seagate "service" AGAIN
I still do like their hdd's , I must of received a lemon this time.
*made an effort to not use any names here/ for no matter how bad the service was no-one deserves such public shaming.
I received the drive today, and was very shocked. The data recovery was flawless, files that I thought I'd never see again were restored. Also everything was put back into the correct folder, not just one file with a bunch of random data. Overall this was worth the wait, probably because I had important data on it. only if they hadn't lied to me repeatedly. O well
Would I no do it again?? yes/no depending on what I lost
116 of 119 people found the following review helpful.
They seem to have serious issues with actually fulfilling on orders
By Josh Parker
I've bought 2 of these (3 year) on two different orders in the past month. I have received nothing from them, no emails, and have not be able to get a hold of anyone via phone. I fingered maybe the first order was backed up over from the black Friday weekend, but when even the second order a week later also went unfulfilled over a week and a half later, something isn't right.
Will try to contact them for another couple days then file claims with Amazon on both orders.
Seagate Service Plans responded. They claim they had sent the confirmation through email via Amazon, though nothing was received and I have never had an instanced where gmail has filtered any email from Amazon. On thing they should just put in the listing is that you can go directly to here (serviceplans.seagate.com/amazon), put in your Amazon order number, and register the service plan. It shouldn't take having to contact them to get that info.
Raising review to 2.5 stars since they did end up delivery the product, but the hassle and their apparently difficulty with just sending email through Amazon as part of the product does not inspire much confidence.
67 of 68 people found the following review helpful.
REGISTER THE PLAN!
By Amy Bennett
My Seagate 4.0 external was accidentally dropped and is unreadable...I had a nice chat with the lady from the Data Recovery Service, which is NOT Seagate. It is an outside company. Please note...YOU HAVE TO REGISTER the plan. I didn't do that when I bought the plan back in December 2013. She was very nice and let me register, but I almost had a heart attack. After we registered the plan, she went through some basic questions. She said it would take 4-5 business days for me to get an email with the information on how to ship the hard drive. I told her to put a rush on that, because I need to get it out the door before Wednesday morning. We will see how the next steps go. REMEMBER TO REGISTER THE PLAN!