Schlage FE595VCAM619ACC Camelot Keypad Entry with Flex-Lock and Accent Levers, Satin Nickel
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This item is Schlage FE595VCAM619ACC Camelot Keypad Accent Lever Door Lock, Satin Nickel . Used For Hardware,Door, Gate & Window Hardware Accessories. The product is manufactured in Mexico.
Most helpful customer reviews
1403 of 1437 people found the following review helpful.
3 of 4 Died Within a Year! *UPDATE with possible fix*
By Mark Hornig
I am very disappointed with this product and do not recommend it. We purchased 4 of them for our exterior doors and had them professionally keyed at store where I bought them. Worked and looked great at first but after a year (after warranty) the electronics of 3 of the 4 stopped working completely.
Lights were fine, codes were fine but the electronic mechanism inside makes a very quiet click but seems unable to activate the lock mechanism. Schlage was not able to give me any ideas other than to change batteries. It is definitely not dead batteries-- all batteries tested 100% full and I replaced them with 2 sets of brand new Duracells to the same result. Nor was it harsh weather as the only one exposed outside (in a covered porch) still works fine. The broken locks were behind insulated storm door, in an enclosed porch and inside a finished/insulated garage. 3rd one died yesterday. I have wasted over $500 on faulty locks and I will be replacing all with normal key locks.
UPDATE + MY FIX: Of four locks: one is working, one was replaced and two are still broken and unable to function. As I removed the 2 broken locks I took the sealed keypad apart in hopes of finding a loose wire. This requires a Torx T-10 bit. Inside I found the same mechanical failure on both of my broken locks. A small pin on a spring had come out of its track and was obstructing the lock mechanism from moving properly. This is why it made a slight click sound but was unable to trip the lock.
I've uploaded images showing the pin and where it was supposed to be. This is a mechanical fault/defect by schlage as plastic ridge could easily keep this pin in place. Also it is inside a torx sealed compartment that users are not supposed to access. If this might be your problem-- its not the most difficult fix (20 minutes), you don't need special tools but there are a lot of parts to keep track of and its a pain fitting it all together again. I do not recommend wasting the time and it may void the warranty.
So now my locks are working again but I stand by my 1 star review. This is unacceptable that I would have to spend this much time diagnosing a design mistake. Plus how long until the pins come out again and I have to do it all over again? I hope schlage has fixed this in newer models but I have no idea.
89 of 92 people found the following review helpful.
Never again Schlage...
By Mrs. S
Bought this device...worked ok for 18 months....Then for some reason the battery would die after a few days. 10 new batteries later, I attempted to make a claim against my 3 year warranty with Schlage customer support. Big joke...but I am not laughing. After 2 weeks of efforts and way too many hours on hold only to be disconnected....I have finally given up. Thanks for nothing Schlage... I'll buy a new lock from someone else.
107 of 111 people found the following review helpful.
Great lock! Never get locked out again or fumble for keys.
I love this lock as you never need a key. No more fumbling in your pocket or locking yourself out.
I found the lock fairly easy to install. Please follow the instructions but I did detail some highlights and show some pictures. This lock is a little different than others I have owned in that it automatically locks itself when the door is closed.
1. Remove old lock
2. Add lock that faces out. Be sure to unscrew the brass colored screw which will temporary hold the lock when attached to the black plate
3. Make connection to battery and unit then tuck in wires.
4. Attach lock facing the inside of the door with two provided screws.
The program and user codes can be found on the sticker attached to the users guide. I didn’t find the instructions as straightforward as I would have liked, so I rewrote then below.
1. Enter Program Code listed on the sticker. You will hear/see 3 orange lights and beeps.
2. Press the “Schlage” button and the light will turn blue.
3. Press the number “1” and you will hear/see 3 orange lights
4. Enter your new 4 digit code you will hear/see 3 orange lights
5. Enter your new user code again and then you will see the green light and long beep. You now have the new code programmed.
I was NOT given a unit to use and provide a review.