|Nest Cam AC Outlet Mount; Wall Mount with 360 degree swivel for Nest Cam and Dropcam PRO by Wasserstein (Black)
|Stick-On Nest Cam Security Video Wall Mount 2 PACK
|20ft USB Power Cable for Nest Cam
Nest Cam helps you look after your home 24/7. Get alerts if something happens. And watch the action live in super clear 1080p HD.
Most helpful customer reviews
716 of 763 people found the following review helpful.
Bugs and lousy support - Not recommended
I purchased the Nest Cam Security Camera 3-pack. It arrived on time and was beautifully packaged. Set-up took a little time, but was made easier thanks to smart use of bar codes on the back of each camera, in conjunction with the Nest App. So far so good. For most home users, the cameras are useless without a cloud storage subscription. With a subscription, video is stored in the cloud, and you can review historic activity at any point in your history (10 or 30 days) or upon events for example if motion or sound was detected. Without a subscription, you can only watch the video live. Not very useful for security purposes. Nest will not allow you to use third party cloud storage providers so you're locked into using their facility, which is priced much higher than regular cloud storage.
So I purchased a 3-pack of licenses to go with the three cameras. Unfortunately, Nest only associated two of the licenses with two of my cameras, leaving the third camera without a storage ability, despite paying for it. The third license, according to my account, will be applied to my next camera purchase, essentially rendering one of my three cameras useless. I have no plans to buy another camera. Clearly a bug in their system caused one of my cameras and licenses not to be matched. I contacted Nest support and they would not associate the unmatched license and camera. They told me they may re-review the case once the camera storage trial storage period expired. Despite buying three cameras and three licenses, I have one camera which i useless one license which Nest are trying to get me to buy a fourth camera to use it. Worse, for a business in the security business, they will only review this case once my home is unsecure.
Up to this point I've loved Nest's smoke alarm product. I have five of them and they have served me well. But I'd warn people away from the nest security cams until Nest have fixed the bugs and improved the level of their support, which is close to non-existant. I'm very disappointed with this product.
1306 of 1419 people found the following review helpful.
Banner Ad? Are you kidding me?
I already owned 2 Nest thermostats and 4 Nest protects when I purchased this Nest cam. The camera itself seems to be very good quality. The set up was a breeze and camera was operational in just a couple of minutes. The reason for the 1 star review is that if you don't subscribe to their Nest aware that starts at $10 a month you will have to stare at a banner ad on all of your devices that you have the Nest app installed on nagging you to subscribe to it. I spent 30 minutes on the phone with Nest support this morning and was even transferred to a senior level tech who told me the only way to get rid of the banner ad was to subscribe to Nest aware. Guess what? I figured out another way to get rid of the banner ad. I am boxing it up and returning it! Nest should be ashamed to subject customers who have spent good money on their products to this. I am still within my 30 days on my other items I may just box it all up and go with a different brand.
21 of 21 people found the following review helpful.
The least frustrating thing about this product is opening the box. Setup has been a nightmare! Components meant for Nest Cam don't fit. Cords recommended by Amazon break after the first day. The suction cup window option doesn't work if you have window blinds. The largest amount of bandwidth my Internet supplier can provide is not enough to run these three cameras. The app is terrible. It's so simple, you have no control. I signed up for the Aware subscription and it applied it to the the main camera and the camera we don't have setup right now! No option to fix it. Terrible. Flawed. Motion sensor cuts off mid incident if the person in question takes a stutter step, missing the act in question. The camera does its job at high resolution, but the support software and components are AWFUL. The company wants you to pay for an installer on top of the purchase price. Like the camera don't like my first experience with Nest and how they support these cameras.