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Building upon the success of the SB6121, SB6141 and SB6183 Arris Surfboard Cable modems the SB6190 enhances your personal media experience, at lightning-fast broadband speed. It harnesses the power of DOCSIS 3.0 technology to bond up to thirty two downstream channels and eight upstream channels--providing you advanced multimedia services with data rates up to 1.4 Gbps download and 131 Mbps upload depending on your Cable Internet provider service. That makes streaming HD Video, gaming, shopping, downloading, working, high-quality voice and video conferencing, and peer-to-peer networking applications far more realistic, faster, and efficient than ever before. 2 year warranty.
Most helpful customer reviews
672 of 690 people found the following review helpful.
I called Arris and man the tech was so nice! They confirmed my it was my ISP issues
This modem does its job. Nothing wrong with this hardware I give it 5 stars and I called customer support about an issue and rate it 10 out of 10. With that said let talk about issues I had. I have comcast.. I know I know... Its the fastest I can get in my area. I first call comcast to get the MAC address added and after that I did a speed test and I normally got 120Mbps download and 10 Mpbs upload. After installing the modem I was getting 60Mbps download and 5Mbps upload. I called comcast and after BLAH BLAH everything (I am a network admin) I already did they said I have a 3rd party and its not a comcast modem, the modem in which its on there approval list. I called Arris and man the tech was so nice! They confirmed my it was my ISP issues. I called comcast again and asked to modem "activation" and let them know I need my modem "re-provisioned". After that I went from and fake Onsite service call to proper internet speed. I was a 60Mbps down, 5Mbps up to............ 180Mbps down, 11Mbps up.
When you buy this modem test your speed before and see what your paying for. If you have speed issues then its your ISP cheating you or bad activation programming.
When you call your ISP you need to use key words as I have learned. They Are...
221 of 231 people found the following review helpful.
Functions Flawlessly - Has a Horrible Issue Though
By Charles Carmichael
When you look critically at modems it doesn't take you long to realize that the Arris Surfboard product line is the easy winner. The choice then comes down to whether you get SB6183 or SB6141. Honestly, for $30 less and speeds up to 343Mbps the SB6141 should seem like an easy choice for 99% of people. But I decided to opt for the SB6141 for three reasons.
- Comcast is listing the SB6141 in such a way that makes me think it will be considered end-of-life soon while the SB6183 is still very much current.
- The SB6183 has 16 channels down as opposed to just 8 on the SB6141. Theoretically this means that at peak times you are less likely to experience your speed slowing down. Be aware your service area must be configured to support this otherwise those channels don't help.
- Comcast used to charge me $10 a month to rent a modem/router, so the extra $30 will pay itself back quickly.
I do have one gripe about the box though. My issue is that the designers made the indicator LEDs brighter than the lights used to illuminate football fields at night. I initially placed mine on the shelf under my TV and trying to watch TV was like having headlights pointed into my eyes. I recommend welder's goggles to avoid long term retina damage. No joke, these things are so bright that the light from them seeps under the door into my bedroom and is bright in there. Even considering the efficiency of LEDs I'm concerned my next electric bill will reflect the fact that I've used more power than a mid-sized office building to create this much illumination. But I'm a resourceful dude so I figured I would just fold a piece of paper over a few times and tape it over the front of the box to shield my eyes from this Eye of Sauron.
Well, that should have worked. Unfortunately, every surface of the box other than the base is covered with air vent holes. I was afraid I would cause the device of overheat if I blocked those vents, so at this point I got kind of desperate so I took out the 1 and only screw and cut a slip in the sticker on the bottom so that I could open to box up. As you can see from the attached pictures, the LEDs are deigned so that they actually face out of the box and only a small amount of light makes it to the indicators on the front. I did the very best I could to cover this with electrical tape, but because of the way it is mounted in there it is hard cover the under side. This made the problem about 50% better but it is still bright enough to act as a night light for the entire living room and kitchen.
I may be certifiable for knocking off two stars for a cosmetic problem on a modem, but these are my feelings...
I've changed my review from 3 stars to 4. This is due to the helpful comment from J. Cohen which gave me hope that I could switch off the lights. However, my hopes were dashed when I realized the solution turned off all lights EXCEPT the power LED. It's a bit like learning you can get rid of MOST of the rats in your bed. I guess it makes it better, but I'm still uncomfortable.
If you want to do this yourself here are the step:
1) Open a browser window.
2) Type the following number into your address bar: 192.168.100.1
3) Go to the Configuration tab.
4) Set "Turn off front panel LEDs except power LED" to "Enable"
5) Rejoice that you've turned off 75% off the blinding spotlights
521 of 551 people found the following review helpful.
Finally getting the speeds I pay for!
By Raj Bhatt
Upgraded from the SB6141. I was paying for Cox Ultimate 300Mbps service but only getting downloads of about 140Mbps. This modem fixed that and I now have the speed I pay for!
Tips for Cox customers:
You'll have to contact Cox Support to provision the modem. Once they have provisioned it, make sure that the service code on your account matches the speed that you are paying for. My account was coded for 170Mbps even though I paid for 300 because the saw that I had a 6141 and that it couldn't handle the highest speed.
Once your new SB6190 is provisioned and working, go to your web browser and type 192.168.100.1 and count the number of Upstream Channels that are locked. This modem is capable of 32 channels, but Cox currently offers a max of 24 channels.