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Building upon the success of the SB6121, SB6141 and SB6183 Arris Surfboard Cable modems the SB6190 enhances your personal media experience, at lightning-fast broadband speed. It harnesses the power of DOCSIS 3.0 technology to bond up to thirty two downstream channels and eight upstream channels--providing you advanced multimedia services with data rates up to 1.4 Gbps download and 131 Mbps upload depending on your Cable Internet provider service. That makes streaming HD Video, gaming, shopping, downloading, working, high-quality voice and video conferencing, and peer-to-peer networking applications far more realistic, faster, and efficient than ever before. 2 year warranty.
Most helpful customer reviews
359 of 370 people found the following review helpful.
I called Arris and man the tech was so nice! They confirmed my it was my ISP issues
This modem does its job. Nothing wrong with this hardware I give it 5 stars and I called customer support about an issue and rate it 10 out of 10. With that said let talk about issues I had. I have comcast.. I know I know... Its the fastest I can get in my area. I first call comcast to get the MAC address added and after that I did a speed test and I normally got 120Mbps download and 10 Mpbs upload. After installing the modem I was getting 60Mbps download and 5Mbps upload. I called comcast and after BLAH BLAH everything (I am a network admin) I already did they said I have a 3rd party and its not a comcast modem, the modem in which its on there approval list. I called Arris and man the tech was so nice! They confirmed my it was my ISP issues. I called comcast again and asked to modem "activation" and let them know I need my modem "re-provisioned". After that I went from and fake Onsite service call to proper internet speed. I was a 60Mbps down, 5Mbps up to............ 180Mbps down, 11Mbps up.
When you buy this modem test your speed before and see what your paying for. If you have speed issues then its your ISP cheating you or bad activation programming.
When you call your ISP you need to use key words as I have learned. They Are...
746 of 784 people found the following review helpful.
Comcast users take note: Delivers a little extra "free" bandwidth on 105Mbps and 150Mbps plans
Note: This is for the SB6183. This listing has since been updated to include other cablemodem options. Presumably the seller wanted to make sure people with links to the original product didn't miss that there were newer options.
Even in a 105Mbps or 150Mbps Comcast region, this modem is worth consideration.
Most of Comcast's DOCSIS 3.0 cable modems have only 4 or 8 bonded channels, while most of their regions support bonding 16 downstream channels. This modem has 16 channels available. While 4 and 8 channel units are capable of delivering Comcast's promised speeds, users will be more subject to local congestion. With cablemodem, you share channels with your neighbors. You benefit from full speed on each channel when neighbors are idle, but if neighbors are consuming bandwidth the channels have contention.
When more channels are available, DOCSIS cable modems can distribute traffic between more potential channels. As channel usage drops, your modem's traffic will shift to less-busy channels.
For comparison, I upgraded from an 8 channel modem to this 16 channel modem.
Old modem: On a 105Mbps plan, I typically peaked at 105Mbps while maintaining about 95Mbps. With 150Mbps, I peaked at 150Mbps while averaging about 125Mbps.
This modem: 105Mbps plan peaks at 140Mbps and maintains 105Mbps. 150Mbps plan peaks at 180Mbps and maintains 150Mbps.
In other words, on the very same plan, I enjoy 10-20% faster downstream with the hardware as the only difference.
Results will vary from area to area, depending on the state of Comcast's network. They're preparing for faster speeds in some areas and upgrading equipment in advance, but other areas without competition may tend to linger on less advanced hardware.
433 of 459 people found the following review helpful.
Finally getting the speeds I pay for!
By Raj Bhatt
Upgraded from the SB6141. I was paying for Cox Ultimate 300Mbps service but only getting downloads of about 140Mbps. This modem fixed that and I now have the speed I pay for!
Tips for Cox customers:
You'll have to contact Cox Support to provision the modem. Once they have provisioned it, make sure that the service code on your account matches the speed that you are paying for. My account was coded for 170Mbps even though I paid for 300 because the saw that I had a 6141 and that it couldn't handle the highest speed.
Once your new SB6190 is provisioned and working, go to your web browser and type 192.168.100.1 and count the number of Upstream Channels that are locked. This modem is capable of 32 channels, but Cox currently offers a max of 24 channels.