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The vast majority of device failures occur because of accidents. By protecting your device with #1-rated protection from SquareTrade, you're covered from day one for damage caused by common accidents, including:
SquareTrade covers your device from all electrical and mechanical failures, including battery replacements if the original battery won't hold at least a 50% charge.
Protection from Drops, Spills & You
Drop it? Spill on it? No worries. We cover accidents caused by you and people you know (plan doesn't cover intentional damage, loss, or theft).
Mechanical/Electrical Failures from Normal Use
Repairing your average mechanical or electrical failure can cost as much as buying a new device. We cover you beyond the manufacturer's warranty.
|Coverage Type||Year 1||Additional Years Purchased|
|Drops & Spills Coverage||Device Protection Plan by SquareTrade||Device Protection Plan by SquareTrade|
|Normal-use Failure||Manufacturer's Warranty||Device Protection Plan by SquareTrade|
If your device breaks, file a claim and get it replaced in 2 days.
We'll ship you a replacement device and provide a pre-paid shipping label for you to send us your broken device.
Cancel or Transfer Anytime
Customers receive a full refund if they cancel within the first 90 days. Refunds are pro-rated after that. Transferring your protection plan is free and can be done online or over the phone.
We'll e-mail your protection plan to you within two hours of purchase (remember to check your spam folder if you don't see it).
Call 1-866-374-9939 from 6am to 10pm PST, 365 days a year.
We'll ship you a replacement device (same or newer model depending on availability). You'll also receive a pre-paid shipping label to send your damaged device back to us (must have a valid credit card on file in order to receive a replacement).
Return your damaged device within 30 days from reception (otherwise you will be charged the price of the replacement).
The Protection Plan + Accident Protection for Kindle Paperwhite (7th Generation) is only available on a Kindle Paperwhite (7th Generation) that has been shipped within the last 30 days and is only available for customers who are residents of the United States.Terms and Conditions (Full Service Agreement)
Give us a call at 1-866-374-9939.
Most helpful customer reviews
91 of 92 people found the following review helpful.
They do not make it easy to contact with any sort of problem or need ...
Having a very difficult time filing a claim. They do not make it easy to contact with any sort of problem or need of returning.
117 of 123 people found the following review helpful.
It seems from the verbage I recieved after signing up ...
By Brian Clevenger
It seems from the verbage I recieved after signing up for the plan that there are a lot of exclusions on damages that are not covered on the plan. It seems it might be difficult to get my kindle repaired or replaced outside of the narrow group of possible damages that might happen. I don't know at this point if the plan is going to be worth the price. I have my doubts. I would have rather known the scope of coverage before buying the plan.
64 of 65 people found the following review helpful.
Save you money!!
By Laurie S. Sloan
Stay away from this company, Square Trade, Inc. This protection plan is a scam. I ordered it for my daughters kindle and they can't seem to email it to me. So they said they would send it snail mail. Nope, can't figure that one out either. I am so disappointed that Amazon would associate with someone so incompetent. Save your money, they will never give you proof of the plan or coverage anyway!