|Amazon Fire TV | Streaming Media Player
|2-Year Protection Plan for Amazon Fire TV Stick with Alexa Voice Remote (delivered via email)
|Amazon Fire TV Game Controller with Alexa
SquareTrade covers your device from all electrical and mechanical failures, including certain out of warranty failures that are not typically covered by the manufacturer's warranty.
Out Of Warranty Failures (Non-accident)
You're covered for device failures that are not typically covered by the manufacturer's warranty: dust, overheating, humidity, and power surges (if your device is connected to a surge protector).
Mechanical/Electrical Failures from Normal Use
Repairing your average mechanical or electrical failure can cost as much as buying a new device. We cover you beyond the manufacturer's warranty.
|Year 1||Additional Years Purchased|
Out Of Warranty Failures (Dust, Heat, Humidity, Power Surge*)
|Device Protection Plan |
|Device Protection Plan |
|Manufacturer's Warranty||Device Protection Plan |
* Power surge is covered only if your device is connected to a surge protector.
If your device breaks, file a claim and get it replaced in 2 days.
We'll ship you a replacement device and provide a prepaid shipping label for you to send us your broken device.
Cancel or Transfer Anytime
Customers receive a full refund if they cancel in the first 90 days. Refunds are pro-rated after that. Transferring your protection plan is free and can be done online or over the phone.
We'll email your protection plan to you within two hours of purchase. (Remember to check your spam folder if you don't see it.)
Call 1-866-374-9939 from 6am to 10pm PST, 365 days a year.
We'll ship you a replacement device (same or newer model depending on availability). You'll also receive a pre-paid shipping label to send your damaged device back to us (must have a valid credit card on file in order to receive a replacement).
Return your damaged device within 30 days from reception (otherwise you will be charged the price of the replacement).
The Protection Plan for Fire TV devices is only available on a Fire TV device that has been shipped within the last 30 days and is only available for customers who are residents of the United States.Terms and Conditions (Full Service Agreement)
Give us a call at 1-866-374-9939.
Most helpful customer reviews
21 of 21 people found the following review helpful.
My Fire TV Remote stop working so I went to ...
By Ian Dela Cruz
My Fire TV Remote stop working so I went to their website to file a claim hoping to get a replacement. I go to file a claim and it says the website is under construction/maintenance and they'll be back soon...That message has been there for the past few months. If I call i'm on hold for so long that i hang up.
So i finally just contacted Amazon customer support and within 5 minutes they set me up with a replacement remote that should come next week when the remote is back in stock.
What's the point of this damn protection plan if i can't contact them?!
And i have these protection plans for multiple products i've bought online, this was the first time i had to use it, and now i'm dreading if i have to use it for anything else.
43 of 47 people found the following review helpful.
So no they are not good at all
By Cindy Portie
Just tried to file a claim after I calmed down a bit thought I would write about my experience I had. The first call took 30 mins. or so after telling 3 american people my name, address, phone no. and e-mail I was connected to a person I could not understand. Well I gave her my name, address, phone no, and e-mail address then told her my remote for my Fire TV was not working. I knew this because I changed the batteries to new ones, turn the box on and off, unplugged it, removed and added the hdmi cable and still would not work, I do get the home page but nothing else. She did not want to hear anything I said and wanted to trouble shoot it. I said I already did the same thing she was telling me to do and still did not want to work, well our call was disconneted when I got up to go to the TV to do what she wanted me to do. I told her to hold on because I am handicapped and only have use of one hand. Called again talked to 3 people, again with the name, address phone no., e-mail, I could understand and then, put on hold. So anyway ended up ordering a new remote instead of going through this again. So no they are not good at all. I have used Wal-mart warranty before and they just send out new product, don't have to go though all this.To bad Walmart don't have Kindle Fire products.
5 of 5 people found the following review helpful.
Protection Plan for your Devices - Always a good Idea, since life happens...
By David D
Basic protection plan. I would like to have been informed that the plan details was coming in an email, since it was almost deleted. I mistakenly assumed that documentation was forthcoming by regular mail, and grew concerned that a couple of weeks after receiving my Fire TV, the protection plan purchased at the same time did not arrive. Then I stumbled upon it in my email. Mode of delivery not an issue, at all. I just like to know what to look for since I've never purchased a protection plan online before.